RETURN & REFUND POLICY
KILLA K1SS GAMING
Last updated: 01/17/2026
At KILLA K1SS GAMING, we partner with Printful to create custom, made-to-order products. Please review our return policy carefully before purchasing.
ALL SALES ARE FINAL – MADE-TO-ORDER ITEMS
Because our products are custom printed on demand, we do not accept returns or exchanges for:
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Wrong size selected
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Change of mind
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Buyer’s remorse
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Incorrect address entered by customer
This policy complies with Texas law, which allows businesses to define return terms for custom and made-to-order items.
DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
We will replace or refund items if they arrive:
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Damaged
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Defective
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Printed incorrectly
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Different from what was ordered
You must contact us within 7 days of delivery with clear photo evidence.
Please include:
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Order number
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Description of the issue
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Clear photos of the item and packaging
Approved claims will be handled through Printful and resolved with a replacement or refund, at our discretion.
LOST OR STOLEN PACKAGES
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Once an order is marked delivered, KILLA K1SS GAMING is not responsible for lost or stolen packages.
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If tracking shows delivery but you did not receive the item, please contact your local carrier.
REFUNDS
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Refunds are issued only for approved claims
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Refunds will be processed to the original payment method
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Processing times may vary depending on your bank or payment provider
CANCELLATIONS
Orders cannot be canceled or modified once production has begun. Please double-check sizing, color, and shipping information before placing your order.
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​“KILLA K1SS GAMING is not responsible for delays caused by Printful or shipping carriers beyond our control.”
SIZING DISCLAIMER
Sizing charts are provided for reference. Because items are custom-printed, we cannot offer refunds or exchanges for sizing issues.
CONTACT INFORMATION
📧 Support: support@killak1ss.com
📧 Legal: legal@killak1ss.com
📞 Business Phone: (512) 814-8299
INTELLECTUAL PROPERTY NOTICE
All designs, branding, and content are protected by copyright and trademark laws and are owned by or licensed to:
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KILLA K1SS GAMING
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So Ridiculous Music Group
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Reyy Enterprises
Unauthorized reproduction or resale is prohibited.
GOVERNING LAW
This policy is governed by the laws of the State of Texas, United States.
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